Quality Policy

Our commitment is to provide a comprehensive stock range of high quality, reliable, competitive priced structural steel and allied products backed by efficient, flexible and consistent services that meet and exceed our customer’s requirements and expectations.

We have established an extensive quality assurance system that allows our company to meet all of the requirements of the ISO 9001:2015 quality assurance standard.

Our quality assurance system focuses on the following principles:
  • - Ethical workmanship and customer satisfaction are paramount
  • - Products and services must be delivered on time and at the agreed upon price
  • - The objective to constantly meet requirements and demands in a timely matter and deal with customer complains in a professional, fast and friendly way.
  • - To provide quality service First Source has developed, documented, implemented to maintain a quality level that complies with ISO 9001:2015.
  • - Continuous improvement are vital to ensure that our customers receive high quality products and services
  • - Our management systems, practices, products, suppliers, customers and employees must be measured in terms of performance.